Cancellation & Refunds

Section 1

Bookings are final

Once a consultation is paid for it cannot be cancelled, and the fee is not refundable if you decide not to attend or change your mind.

The reason is simply how the practice works: the time is taken out of Astrologer Komal Kalra’s calendar and held for you alone, the chart is read in advance of the session, and the slot cannot be offered to anyone else. That preparation happens whether or not you arrive.

This is stated on the booking page and you confirm it before paying. If you are unsure whether a consultation is right for you, call before booking rather than after — we would far rather answer that question first.

Section 2

Moving your session

You may move your session once. Call us to arrange it — rescheduling is not self-service, so that a new time can be agreed with Komal directly.

• A session may be moved once.
• It is arranged by telephone, not from the website, so a new time can be agreed with Astrologer Komal Kalra directly rather than guessed at from a calendar.
• There is no charge for moving a session.
• Once a session has been moved once, the new time is final.

Section 3

If you do not attend

If you do not join your session and have not contacted us beforehand, it is treated as delivered and the fee is not refundable.

If something genuinely went wrong on the day, call us. This is applied with common sense rather than rigidly.

Section 4

When you ARE refunded

The policy above covers you changing your mind. It does not cover us failing to deliver. In each of the following, you are refunded in full:

• Astrologer Komal Kalra has to cancel or is unable to hold the session, for any reason.
• A session cannot go ahead because of a fault on our side.
• A payment succeeds but the booking does not complete — see below.
• You were charged more than once for the same booking.

Where we cancel, you are offered a new time or a full refund, whichever you prefer. That choice is yours, and it applies however close to the session it happens.

Section 5

If a payment succeeds but the booking does not

Very occasionally a payment completes at the same moment someone else takes the last slot. If that happens your money is never kept: we will contact you to arrange another time, or refund you in full the same day. Which one happens is entirely your choice.

Section 6

How refunds are paid

Where a refund is due — if Komal has to cancel, or a session cannot go ahead from our side — it returns to your original payment method, usually within 5–7 working days.

Refunds are always returned to the original payment method — the card, UPI ID or account you paid from. This is a payment industry requirement and we cannot send a refund anywhere else.

Approved refunds are initiated within 3 working days. The time it then takes to appear depends on your bank or card issuer.

Section 7

Failed payments

If a payment fails, nothing is charged and the slot is released. If money appears to have left your account for a failed booking, it is an authorisation that your bank will release automatically, usually within 5–7 working days. Call us if it does not.

Section 8

Questions

Call +91 98785 77077 or email consult@komalkalra.com quoting your booking reference. Refund queries are acknowledged within 48 hours.